Please do not worry if you have not received the item you ordered, we will intervene the dispute between buyers and sellers.
When the status is changed to delivered through the system automatically, kindly click on non receipt claim in My Qoo10 > Shopping list. 1. Non-receipt claim button appears for 7days after Status changed to “Delivered” through the system automaticallyWhen the status is changed to delivered through the system automatically, kindly click on non-receipt claim in My Qoo10 > Shopping list.2. Inquiry to Qoo10 customer center directly for Non receipt claim (Non-registered mail)Please provide order number and photo of utility bill(address part)(In order for us to contact the seller, we require proof to confirm the shipping address.For non-receipt claim, sellers avoid responsibility for the lost mail.We will then forward the utility bill(address part) to the seller to bear the responsibility due to the correct shipping address.Kindly provide us the utility bill such as Singtel bill, power bill etc which we can prove that your address is correct.)
For non-registered mail, it takes 1-2 weeks from the shipping date for local delivery and take 4 weeks for international delivery. It may also take over 4 weeks for local / international delivery depending on certain situations. For registered mail (Standard), it takes 1 week from the shipping date for local delivery and takes 1-2 weeks for international delivery. International delivery from China may take over 3 weeks.
Shipping is dependent upon each seller. Therefore if you post your inquiries to sellers, you may get detailed information for shipping period.
You can change your shipping information only in "Payment Pending" status.
For "payment pending" orders, please go to "My Qoo10" and check order details by clicking relevant order page to change shipping information. You can write over your new address and edit this on that page.
When orders are in "Ship Requesting" status, sellers are preparing to ship out your items.
Therefore please post your requests to the sellers first and it might be changed only if seller checks your requests before shipping.
However, If the seller sends out your items without checking your requests, there is no way to change your shipping information.
The contact information for each seller is available on corresponding item description page.
After seller ship out your items("On Delivery" and "Delivered" status in Qoo10), any changes to the order are not possible.
You can track your parcel on Qoo10 via Shipping Info.
Please check your shopping list in “My Qoo10” page.
If you click “Shipping Info”, new browser window will be appeared. And you can see the tracking information.
FAQ POPStation for Qoo10 members
1.What is POPStation?
POPStation (Pick Own Parcel Station) is a new and secure way to collect your parcels. Shop online on qoo10.sg and deliver to a POPStation for self-collection any time at your own convenience.
2.How does POPStation work?
After you have completed your order, select POPStation as your preferred delivery address and pay for your shipping to Qoo10 Seller. Qoo10 Seller will then forward your parcel to SingPost. You will receive an SMS notification once SingPost has delivered the parcel to your POPStation and you can collect it any time at your own convenience.
3.Why use POPStation?
POPStation offers great convenience as you can choose which POPStation to collect from and most of the POPStations are available 24/7. There is no need to wait at home or queue at the post office to collect your parcels. POPStation is also very easy to use and you can collect your parcels fuss-free! Click here to learn more
4.Is POPStation secure?
Only the unique QR code and PIN code sent to you can be used to open the locker to collect your parcel. There are at least 2 CCTV cameras monitoring each POPStation.
5.Do I need to register for a POPStation account to deliver my parcel to a POPStation?
You do not need to register for a POPStation account. After you have placed your order and choose to deliver your parcels to a POPStation for self-collection. Qoo10 Seller will then forward your parcel to SingPost. You will receive a SMS and email notification once SingPost has delivered the parcel to your POPStation and you can collect it any time at your own convenience.
6.Where are the POPStations located?
There are over 100 POPStations which are conveniently located in shopping malls, commercial buildings, community centres, post offices and more. Click here to find a POPStation near you.
7.How big are the POPStation lockers?
Each POPStation has 3 locker sizes.
42cm (w) x 10cm (h) x
· 1-3 pcs of clothes, digital
items OR jewellery and
0 - 3kg
42cm (w) x 23.5cm (h) x 61cm (d)
· 1 – 2 pairs of ladies shoes
· 1 pair of men shoes OR
· 4 – 5pcs of clothes, digital
4 - 10kg
42cm (w) x 37cm (h) x 61cm (d)
· 3 - 4 pairs of ladies shoes
· 2 pair of men shoes OR
· 5 - 10pcs of clothes, digital
· 1 – 2 pcs of electrical
11 - 30kg
8.What happens if my parcel is too large to fit into the lockers?
SingPost will notify you if your parcel is too large to fit into the locker, it will have to be delivered to a home/office address.
9.How do I collect my parcels from the POPStation?
After your parcel has arrived in Singapore, SingPost will deliver the parcel to your POPStation. You will receive a SMS and email notification once SingPost has delivered the parcel to your POPStation and you can collect it any time at your own convenience.
10.How much time do I have to collect my parcel from the POPStation?
You will have 5 days from the time you receive the SMS and email notification to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 calendar days of receiving a notification, your parcel will be sent to Paya Lebar Post Office at One KM Mall, 11 Tanjong Katong Road Singapore 437157. Your parcel will be stored for another 5 calendar days at Paya Lebar Post Office for you to pick it up. If you fail to do so, we will return your parcel to the sender.